The way a customer centric business should be run

This morning, as I was going through my daily list of must read blogs, I stopped upon this wonderful article of how an ideal customer service oriented company should run.

Saishunkan is a Japanese cosmetic company. You’ve got to read this article and open your minds to what true customer service is?

The hierarchy looks like something right out of a fairy tale book… so fictitious and dreamy…

One question that pipes me is that how can one transform an existing company into such an ideal place? Is it even feasible.

Some of the decisions that they have taken is straight out of the gut feeling, you feel it should be done like this and you do it. Your other half of the brain may reason that it has never been done like this and it may be foolish but you got to refer back to you gut feeling again and follow it.

The old adage supports, “If you want something that you never have, you should do something that you never did.”

Read the post on Saishunkan here… http://www.evolvingexcellence.com/blog/2008/10/jke-day-2-saishunken-cosmetics---customer-care-trumps-a-factory.html