Important lessons in personnel management

Learned few very important lessons today in the first 4 hours at office.

Get their monkeys off your back. If your people have a problem and they need a solution don’t just jump into the ring and provide a magic solution that fixes everything. That is the worst thing you can do. Sit back, frame the problem statement and give it to your people asking them to solve it and come back with the solution. Then discuss the merits and demerits of the solution and make them select the solution you want to implement.

Reason: If you provide the solution, they won’t implement the solution whole-heartedly. Even if you give the whole perfect solution, they are going to find faults in it. But if it’s their own solution, they will make it work.



I asked the supervisor if he would like to use a visual training board. He said yes. But if I do the whole work and give the finished product, he will not use it as much as if he creates the board himself. Now I must ask him to create a list of all the operations and make him do the rough draft.



On the assembly table, I did the biggest mistake in trying to help them. I did all the homework, identified problems, worked through every problem, and designed the end table. I may have done all the engineering stuff right, but I did the biggest blunder in personnel management. “ I designed the whole table, which they should use.” Their ideas are different. What I should have done is ask them to come up with what their problems are and their potential solutions, help them out and make it their design. That is Lesson 101 in a manufacturing plant.



You don’t need to show how smart an engineer you are by reeling out perfect solutions, instead focus on a solution that is going to be implemented. It is going to be implemented only if it’s their solution. Just give them the problem and ask them to come up with a solution.

The way a customer centric business should be run

This morning, as I was going through my daily list of must read blogs, I stopped upon this wonderful article of how an ideal customer service oriented company should run.

Saishunkan is a Japanese cosmetic company. You’ve got to read this article and open your minds to what true customer service is?

The hierarchy looks like something right out of a fairy tale book… so fictitious and dreamy…

One question that pipes me is that how can one transform an existing company into such an ideal place? Is it even feasible.

Some of the decisions that they have taken is straight out of the gut feeling, you feel it should be done like this and you do it. Your other half of the brain may reason that it has never been done like this and it may be foolish but you got to refer back to you gut feeling again and follow it.

The old adage supports, “If you want something that you never have, you should do something that you never did.”

Read the post on Saishunkan here… http://www.evolvingexcellence.com/blog/2008/10/jke-day-2-saishunken-cosmetics---customer-care-trumps-a-factory.html

Design - Common sense is not common

This is one of the designs that strike you as, " Shucks.!!! why did it not occur to me."

The Revolutionized Wrench provides exceptional user ergonomics, comfort, control and torque through an innovative design that offers a 500 percent larger surface area over traditional wrenches.

In addition to seven patents, the Revolutionized Wrench has received numerous industry awards and much media attention, including a commendation from the National Arthritis Foundation.

Check out the other cool award winning product designs here in Businessweek.

Everything about consultants

An interesting story about consultants:

A shepherd was herding his flock in a remote pasture when suddenly a brand-new BMW advanced out of a dust cloud towards him. The driver, a young man in a Brioni suit, Gucci shoes, Ray Ban sunglasses and YSL tie, leans out the window and asks the shepherd, "If I tell you exactly how many sheep you have in your flock, will you give me one?"

The shepherd looks at the man, obviously a yuppie, then looks at his peacefully grazing flock and calmly answers, "Sure. Why not?"

The yuppie parks his car, whips out his Dell notebook computer, connects it to his AT&T cell phone, surfs to a NASA page on the Internet, where he calls up a GPS satellite navigation system to get an exact fix on his location which he then feeds to another NASA satellite that scans the area in an ultra-high-resolution photo. The young man then opens the digital photo in Adobe Photoshop and exports it to an image processing facility in Hamburg, Germany. Within seconds, he receives an email on his Palm Pilot that the image has been processed and the data stored. He then accesses a MS-SQL database through an ODBC connected Excel spreadsheet with hundreds of complex formulas. He uploads all of this data via an email on his Blackberry and, after a few minutes, receives a response. Finally, he prints out a full-color, 150-page report on his hi-tech, miniaturized HP LaserJet printer and finally turns to the shepherd and says,

"You have exactly 1586 sheep."

"That's right. Well, I guess you can take one of my sheep." Says the shepherd. He watches the young man select one of the animals and looks on amused as the young! man stuffs it into the trunk of his car.

"Hey, if I can tell you exactly what your business is, will you give me back my sheep?" T

he young man thinks about it for a second and then says, "Okay, why not?"

"You're a consultant." says the shepherd.

"Wow! That's correct," says the yuppie, "but how did you guess that?"

"No guessing required." answered the shepherd. "You showed up here even though nobody called you; you want to get paid for an answer I already knew; to a question I never asked; and you don't know crap about my business."

"…Now give me back my dog."

Tacts of Persuasion

This is an interesting piece that I read today morning. It’s about the art of persuasion in sales. It’s a real time experience in Turkey.

One of they key points that I have deducted from the anecdote is: Make your customer like you first. Then he will be more willing to like your product on your price. Don’t focus on the product and the pricing initially. Make friends with him and give him an impression that you are going to remain friends even if they don’t buy anything from you.


This reminds me of my friend Praveen’s dad’s line. It just got etched in my memory.
During our Engineering days, Praveen wanted to buy a 1955 four wheel drive open top JEEP.
Negotiations were going on between Praveen and the seller for over a week and they were haggling on the price range of around Rs.80,000. Praveen’s dad entered the negotiation to close it.
His approach was totally different. His key points were:
• We are good friends.
• I am going to walk away from the deal, if the price doesn’t suit me.
• We are going to be good friends, even if we don’t make the deal.

He stressed the last point repeatedly. “Sir, the jeep is not as important as our friendship. If we don’t buy this JEEP, we may buy another one. But we should not let this deal spoil our friendship.”
Once the relationship of friendship was raised so high, the seller felt obliged to be consistent with the relationship that was supposedly growing and came down to Rs.55,000.

That was the first time I saw a practical application of Persuasion.

Read the article here.

Hiring the most creative people

This is a nice article on how you should go about hiring employees like you for your company.
One point that is repeatedly stressed is: The most creative and enthusiastic people’s prime motivation to join a company is not just money. Money in fact is at the bottom list when compared to other aspects like complete freedom, an avenue to vent out their creativity, an opportunity to be a part of a passionate team with great ideas, work while having fun, etc.


Read here for the 10 reasons why you should join Mind Valley.
The rules are put in such a way; it would be tough to resist their offer.

Steve Paslina: Habit change is like chess

Steve Paslina has an insightful post on how to break habits and create new ones. He compares changing a habit to a game of chess.

There is an early game, where you don’t directly work on the habit in the beginning but set yourself up for the change.

In the middle game, you analyze what you need to successfully go to the end game. Such as researching about people who already made this change, knowing the difficulties you are going to face and preparing alternatives to make it easy.

In the end game you sail through, if you have executed the early game and the middle game perfectly.

Comparing it to my GMAT preparation, I can find some similarities that I implemented.

Long before I started preparing, I read through the experiences of previous exam takers.

Then read through the problems they faced and how confidence plummets in between, how frustration creeps in, etc. Made up my own ways of how I thought I would face all these tides.

In the end game started my preparation based on other’s experiences. Though I faced all the same problems at least I was not taken by surprise.

Read the whole post here.

Guy Kawasaki

"Guy Kawasaki", every technology entrepreneur must have heard his name at least once. He is one of the original Apple employees in 1984. He is a venture capitalist now and a great speaker. Click here to know more about him. This is his blog.

I have read a lot about him and wanted to read his famous book, "The Art of the Start".
Today started watching one of his videos, to actually forget one of the most dreadful chores in an office-going guy's life. Yeah, you have guessed it right, its "ironing clothes". (Just waiting for the day when some genius would invent a portable machine to iron my clothes. )



This video of Guy Kawasaki is one of the best videos for a budding entrepreneur.
Its both incisively informative and humorous. He just throws out pearls of wisdom, one by one in the most simple yet humorous way.

.If you are not into entrepreneurship, you should watch this video to analyze how to make your presentations effective and interesting.
Some of his pearls are:

• His famous 10-20-30 rule for an effective presentation. Your presentation should have less than 10 slides, should be less than 20 minutes and have a font size greater than 30.

• Always ask a woman about your business model. Don't waste time asking men.

• Always hire a person who is more intelligent than you. If your employees hire less intelligent people than you and the cycle repeats down the chain, soon you will see dumb people all around you.

I don't want to spill all his pearls. I'll let you watch the video and have some fun.

Remember, the time spent watching this video would be one of the best things you did since the last time you read a good book.

TED

End of a boring day, you feel an uneasiness in you. Feel that the whole day has passed off, without even having to switch on your brain. All day it was feeding on beautiful babes on VH1 and those larger than life hollywood homes, which try to make you believe that sometimes elephants do fly.

Wanna switch on your CPU(brain) for a bit? Switch off the TV for a moment and watch this video while your having your dinner.

I bet, it would give you something to chew on.. and make you feel a bit better than what you were an hour ago.

TED (Technology Entertainment Design) is an annual conference held in California, USA. It defines its mission as "ideas worth spreading". Its lectures cover a broad set of topics: science, arts, design, politics, culture, business, global issues, technology, and entertainment.

For a start, try watching this video:

His product designs are both simplistic and innovative.
In between "Product Design is my new fad.

Viktor Frankl

"Don't aim at success - the more you aim at it and make it a target, the more you are going to miss it. For success, like happiness, cannot be pursued; it must ensue... as the unintended side-effect of one's personal dedication to a course greater than oneself."

Scarcity and its effect

Seth Godin, one of the present day’s marketing gurus, is the author of one of the most popular blogs in the world.

Was reading his blog today and one of his tip, set my thinking bells tinkering.


* “Scarcity creates fashion. People want something that others can't have.” (Refering to iPhone)

Recollected a conversation I had with a friend from Hyderabad a month ago. Presently owning a BMW does not necessarily put you above your social peers. Because it is no more scarce. Audi is the Zing thing now.

It has happened with Benz also. 7 years back, when Mercedes was just entering Hyderabad, owning any model of Benz put you way above your peers. But slowly Merc was not so scarce with every one’s dad(rarely), uncle or at least having a friend whose uncle owned one. (It automatically becomes as good as your uncle owning one ;) )

So how would it be if Mercedes or BMW played the scarcity game and created an aura around their brand??


* “Give the early adopters a reward. In the case of Apple, I would have made the first 100,000 phones a different color. Then, instead of the first buyer being a hero for ten seconds, he gets to be a hero for a year.”


You can read the whole post here.

Business Incubators in India

Came across this interesting video of how Business Incubators are empowering the young guns with nothing but a powerful idea. Kudos to Mr. RMP. Jawahar and his team.

Here is the description of the documentary on TREC-STEP:
Business Incubators help to improve the survival and growth of innovative start-up companies by providing facilities, management advice and support services.

Since 2002, infoDev has supported more than 60 business incubators in over 40 developing companies around the world.

InfoDev is a global grant program managed by the World Bank to promote innovative projects on the use of information and communication technologies.

STEP is a model interface institution, which delivers innovation, science and technology and entrepreneurship through training, development and consultancy initiatives. It was established in 1986 in the sprawling environs of Regional Engineering College, Tiruchirappalli is the first STEP in the country. It has been continually engaged in promoting a new genre of entrepreneurs and many new initiatives for ushering in technology based growth.

World Bank - InfoDev

Protect your idea

IT has happened umpteen times and it still happens again and again. People have great ideas. They are not sure, if the idea is commercially viable. They make a prototype, their well wishers love it as if its the next big idea after Edison's bulb invention. But they are still unsure. They make more models. The models start selling. This phase is so exciting that they forget everything else. They pump in money and start production. The market enamors the product. The sales keep on growing exponentially month after month…!!!! Suddenly they notice a blip in the numbers. They attribute it to some external factor. It repeats the next month and the numbers start plummeting….!!!
What has happened?
They look back and see a blunder!!!
They had not bothered about protecting their idea with a patent. And now, everyone in the market is making one. Now they are back on earth and are no more coasting amongst the clouds.

Like a bike (Kokua) is one such product. A bike without pedals, so that kids can cruise along without having to worry about their balance. Here are some cool pics.

Read the full story here in Financial Times.

Henry Wadsworth Longfellow

"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done."

Statistics, Correlation and Kids behavior

I wanted to touch base upon a point from Freakonomics.

Was listening to the radio the other day, driving from work. Heard that a study has discovered that there was a high correlation between waking up early in the morning and getting good grades.
This was concluded by saying, early birds achieve good grades. Sounds logical right..!!

But after reading Freakonomics, there is an other way of looking at it.
When you are speaking of correlation, consider this statistic about the cities with most number of cops had the highest crime rate i.e; Washington DC and Denver. If we conclude it by saying that cops are causing all that crime, we've certainly goofed up.
Consider this tale about a Czar who found out that the most people died in the cities with the most doctors and decided to shoot all the doctors to increase the mortality rate.

By now you must have understood the folly in the correlation between early birds and their grades.
Speaking of correlation:
When we see a correlation between X and Y, it could be one of three possibilities:
X causes Y, Y causes X or X and Y are caused by an external factor Z.

So the reason for the higher grades could be any of three possibilities:

1. The students who get up early in the morning to study, get more time to study (X causes Y).
   
2. Actually, the students who are interested in studies tend to get up early in the morning. Obviously these students who are interested in studies are going to have good grades (Y causes X). It could be foolish to wake your son up early in the morning, just expecting his grades to catapult upwards.
   
3. It could be their genes. Studies have shown that a child inherits 50% of his IQ from his parents. (Didn't say which parent, so I am assuming that both the parents are well educated.) So most of the time, the parents may be early birds themselves, which the child eventually imbibes. (External factor Z causes both X and Y)

Digressing here a bit.
It is interesting to read more about how much do parents really affect their kids. Studies show that 50% of the behavior is in the genes itself. Interesting to note a study of the children who were adopted into well educated families. The study found out that the IQ level of the adopted kids was most similar to the IQ level of their biological parents than their adopted parents.

I always wanted to find out a solution to what makes some kids enamor books while others don't. Heard from my sister that a lot of parents read books to their kids at a young age, which helps the kids form a fascination. Believed I had an answer.

Was speaking to my CEO the other day. He has read books for all his kids, while they were growing up. But only 2 of the 5 kids have enamored books. He thinks that it's more in the kid's personality. Its not easy to change that.
Hmmm.... wanna do more research on this, will update you